http://jillraylandscapes.co.uk is a site operated by Jill Ray Landscapes.
We are registered in UK under company number UTR2956282891 and with our registered office and main trading address at 8Thurstan Avenue, Sheffield, South Yorkshire, S8 7BR
We are not VAT registered.
The website is owned by Jill Ray Landscapes and the data controller is Jill Ray.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.
Cookies & monitoring
We may monitor traffic to our site and collect the following information:
The reasons for this are:
Disclosure of personal data
We may disclose your personal data:
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.
Payment: must be received by bank transfer or PayPal prior to orders being despatched. Prints and cards are sent by courier or Royal Mail to UK destinations and by airmail to overseas destinations. Delivery is generally between 10-14 days from receipt of payment, however, at very busy times, this may be extended by agreement.
Returns: If for any reason you are unhappy with your order when it arrives, please contact us within 7 days. Your items must be returned in optimum re-saleable condition. Return shipping will not be paid for. If your item is missing or damaged during delivery, please contact us within 7 days and send a photo(s) of the damage and your payment will be refunded as soon as confirmation is received from courier/ Royal Mail.
Postage and packaging: Prices stated exclude postage and packing. All orders are securely packaged with plenty of wrapping to ensure that the contents arrive to you in the same pristine condition as it left our studio. Your package will be delivered by either Royal Mail or next day courier.
The standard delivery charge to mainland UK is £10.50 / package. Delivery charges for non mainland UK and /or overseas orders depends on package size and destination. If you would like a quotation please do not hesitate to contact us.
You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods in resale-able condition and/or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.